Terms of Service
Please read these terms carefully before booking packing, freight, courier, relocation, or storage services with Skynex Logistics.
Last updated: July 22, 2026
1. Who we are
These Terms of Service (“Terms”) govern use of the website and logistics services operated by Skynex Logistics (“Skynex”, “we”, “us”), including packers & movers, air freight, sea freight, international courier, international relocation, and warehouse & storage. By requesting a quote, booking a service, or using our website, you agree to these Terms.
2. Services
Skynex provides logistics coordination and related services as described on our website and in your written quote or booking confirmation. Service scope (packing, pickup, transit mode, delivery, storage duration, documentation support) is defined per booking. We may use trusted partners for transport, warehousing, or last-mile delivery where needed.
3. Quotes and bookings
- Quotes are based on information you provide (route, volume/weight, cargo type, timing).
- Final charges may change if actual measurements, access conditions, or cargo details differ from the quote.
- A booking is confirmed when we accept your request and you receive confirmation (email, WhatsApp, or written notice).
- Surveys may be required for full home moves or large relocations before final pricing.
4. Your responsibilities
- Provide accurate pickup/delivery addresses, contacts, and cargo descriptions.
- Disclose fragile, high-value, hazardous, restricted, or prohibited items before booking.
- Ensure access for vehicles and crews (building permissions, parking, elevator booking where applicable).
- Prepare required documents for customs or export/import when shipping internationally.
- Keep passports, cash, jewelry, and critical personal documents with you unless otherwise agreed in writing.
5. Prohibited and restricted items
We do not knowingly carry illegal goods, undeclared controlled substances, weapons, or items banned by airline, shipping line, or destination customs rules. Restricted items (e.g. certain batteries, liquids, perishables) may require special handling or may be refused. You are responsible for lawful shipping compliance.
6. Pricing and payment
Prices and payment terms are stated in your quote or invoice. Unless otherwise agreed, payment may be required before pickup, before delivery, or on the schedule confirmed at booking. Late payment may delay release of cargo. Bank transfer and other methods confirmed with our team are accepted.
7. Transit times
Any delivery windows shared are estimates, not guarantees. Delays can occur due to weather, carrier capacity, port/airport congestion, customs inspection, incorrect addresses, or force majeure. We will communicate material delays when we become aware of them.
8. Customs and international shipments
For cross-border jobs, you (or the consignee) remain responsible for duties, taxes, permits, and accurate declarations unless we expressly agree otherwise in writing. Skynex may assist with documentation guidance but does not act as your legal counsel or customs broker unless separately contracted.
9. Liability and claims
- We take reasonable care in packing and coordination. Liability for loss or damage is limited as set out in your booking confirmation, applicable carrier terms, and any insurance you purchase.
- Report visible damage or shortage as soon as possible, ideally at delivery, and in writing within the claim window we specify.
- We are not liable for consequential losses (lost profits, emotional distress, delay penalties) except where required by applicable law.
10. Cancellations and changes
Cancellation or reschedule requests should be sent via WhatsApp or email as early as possible. Charges may apply for crew deployment, packing already completed, storage already started, or non-refundable carrier bookings. Exact terms will be confirmed for your job type.
11. Website use
Website content is for information. You may not misuse the site, attempt unauthorized access, or copy materials for commercial use without permission. Service descriptions may be updated without notice.
12. Privacy
How we handle personal data is described in our Privacy Policy.
13. Governing law
These Terms are governed by the laws of Pakistan. Disputes will first be addressed in good faith; unresolved disputes may be brought before courts of competent jurisdiction in Karachi, unless otherwise required by law.
14. Contact
Skynex Logistics
M2, Mezzanine Floor, Plot 15-C, 21 Commercial Street, DHA Phase 2 EXTN, Karachi South
Email: info@skynexlogistics.com
WhatsApp: 0312-2389123