Privacy Policy

Last updated: July 22, 2026

1. Introduction

Skynex Logistics (“Skynex”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you visit our website, request a quote, book packing, freight, courier, relocation, or storage services, or contact us on WhatsApp or email.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity & contact data — name, phone, email, WhatsApp number, company name
• Address data — pickup and delivery addresses, city, country
• Shipment data — cargo description, weight/volume estimates, preferred dates, service type
• Payment data — billing details needed for invoices (we do not store full card numbers on our website forms unless a payment provider does so securely)
• Website data — IP address, browser type, pages visited, and similar technical logs
• Communications — messages you send via forms, email, or WhatsApp

3. How we use your information

• Provide quotes and deliver logistics services
• Coordinate pickup, packing, transit, customs-related paperwork support, delivery, and storage
• Communicate booking updates and respond to support requests
• Improve our website and service quality
• Meet legal, accounting, and compliance obligations
• Send service-related notices (not spam marketing unless you opt in where required)

4. Legal bases

We process personal data where needed to perform a contract (your booking), to take steps at your request before a contract, to comply with law, or where we have a legitimate interest in operating and securing our business — balanced against your rights.

5. Sharing your information

We may share necessary details with:

• Transport, warehouse, or delivery partners needed to complete your job
• Customs or government authorities when legally required
• IT, hosting, email, or form providers that help us run the website
• Professional advisors (e.g. accountants) under confidentiality

We do not sell your personal information.

6. International transfers

If your shipment crosses borders, relevant details may be shared with partners or authorities in other countries as required to move the cargo. We take reasonable steps to share only what is needed for the service.

7. Data retention

We keep booking and contact records for as long as needed to provide services, handle claims, and meet legal/accounting requirements, then delete or anonymize when no longer needed.

8. Security

We use reasonable administrative and technical measures to protect personal data. No method of transmission or storage is 100% secure; please use strong passwords for any accounts and avoid sending unnecessary sensitive data over unsecured channels.

9. Cookies and website tools

Our website may use cookies or similar technologies for basic functionality, analytics, or performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

10. Your choices and rights

Subject to applicable law, you may request access, correction, or deletion of personal data we hold about you, or ask us to limit certain processing. Contact us using the details below. We may need to verify your identity before responding.

11. Children

Our services are directed to adults and businesses. We do not knowingly collect personal data from children for marketing purposes.

12. Third-party links

Our site may link to third-party websites (e.g. WhatsApp). Their privacy practices are their own — please review their policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after updates means you acknowledge the revised policy.

14. Contact

For privacy questions or requests:

Skynex Logistics
M2, Mezzanine Floor, Plot 15-C, 21 Commercial Street, DHA Phase 2 EXTN, Karachi South
Email: info@skynexlogistics.com
WhatsApp: 0312-2389123

Also see our Terms of Service.